Frequently Asked Questions

Q: What is the difference between a Dura-Crib and a  round wooden crib?
A: The Dura-Crib is an injection molded "lexan" plastic product. That plastic is used in bullet-proof glass and astronauts' helmets. The wooden crib is made out of north American white birch and white maple (both hardwoods). They are made in America by Americans who receive a fair wage.

Q: What pieces are usually included in the Universal Canopy Bedding?
A: The Canopy Bedding includes 4 drapes, 4 valances, 4 inset sleeves, 1 bumper, 1 coverlet, 1 dust ruffle, and ties; sometimes a tulle overlay and sheet may also be included in some collections

Q: Are the round bedding sets made up of the same components as those for traditional cribs?
A: Not really. The round bedding sets tend to be more elaborate, with as many fifteen or twenty pieces in each set. This includes coverlet, dust ruffle, bumper guard, sleeves, valances, ties, sheets, tulling overlay and drapes. We encourage you to compare precisely what pieces are offered when shopping for cribs and bedding.

Q: Why would I want a Canopy Bedding Set if I only want to put up the crib in its standard configuration?
A: You use the drapes and the valances on the windows, and it’s a complete nursery in a bag instead of just a canopy set.

Q: How do the styles of the round cribs differ?
A: There are injection molded, wooden, and metal models of the cribs. Almost all of the models have a dome kit that will allow you to make a round or fluted dome on top of the canopy crib configuration. the dome kit also has a drop in mobile wand, so you hang a mobile in the center of the dome and out of the way of the baby for the duration of crib's usage. You can reassemble the crib and put it together in various and different configurations. If you do not care for a canopy at all you can even make a standard configuration. Designers just love them!

Q:  How are your products shipped and how long will it be before I receive my order?
A.  It depends on the product and the manufacturer.   Some products are shipped by UPS or FedEx and many of the heavier items are shipped by freight.  It usually takes from 2 to 6 weeks to receive your order.  Again, this depends on the item(s) ordered and your location.

Q:  Do you ship your products outside of the United States?
A:  We do ship some of our products outside of the United States.  Foreign buyers need to inquire before buying.  The shipping cost will also be different depending on where the items are going.  You must email us and find out any information and shipping costs before you buy if you are not in the United States!

Q:  What is your return policy?
A:   Inspect all merchandise thoroughly prior to delivery agent’s departure.  If merchandise is damaged during shipment it should not be accepted and noted on the delivery agent’s documents.
 
We must approve all returns before you can return them.  If you need to return a product, email us and include the reason that you wish to return the product(s), your phone number and a valid address.  After approval, product(s) must be returned in their original packaging.
 
Although we are very confident about our product quality and strength, if the merchandise has a manufacturer’s defect, a claim must be filed via e-mail within 7 days of receipt of the product.  You will receive a reply within a business day.  If you do not file the claim within 7 days, the claim will not be accepted.
 
We can accept “no reason” returns only on the condition that you will pay the shipping costs and return the furniture in its original packaging and in a resellable condition.  In such cases a refund, minus a 35% restocking fee, will be granted only after inspection of the returned merchandise. Refunds do not include shipping costs.  Rest assured that our decisions will always be fair and just.
 
We cannot accept returns on the following items:  Any custom furniture or bedding, sale items, holiday themed items, or any used, worn or cleaned items.  All sales of the "Themed Bedding and Accessories" are final except in the case of shipping damage or wrong item.
 
Remember, we must approve all returns before you return them.  You must file a claim within 7 days of receipt.  You pay all shipping costs unless the furniture was damaged during shipment.  There is a 35% restocking fee on all furniture and bedding items.
 
Once an order has been placed we cannot cancel it!

Copyright 2005
Sleepy Time Beds is a division of TJM Enterprises.
For questions or comments please email us at Sales@SleepyTimeBeds.com.